Effective: September 18, 2019
CLEAN and its third-party providers collect information about you from a variety of sources, including (1) information you provide directly to us when you contact us, sign-up for an account, and purchase of our Clean eco-conscious and sustainable prestige beauty products from us through the Site (“Products”), and (2) information we collect about you when you access and use the Site. The information we collect includes both personally identifiable information and other information which is not used to personally identifiable you.
Information You Provide Us. If you sign-up for an account, purchase any of our Products through the Site, or contact us through the Site, we collect the requested information that you provide including your name, email, phone number, shipping address, mailing address, and payment information. You may choose whether or not to provide such information; however, the information may be required to complete your transaction or respond to your request.
Information Collected Automatically. We collect information automatically from you when you visit and use the Site. Such information includes the following:
Usage information. We collect information about how you interact with the Site. This includes information such as the dates and times that you visit the Site, the page you view, referring / exit URLs, your browser type, and the number of clicks on the Site. In some cases, we collect this information through cookies and similar technologies. To learn more about these technologies, please see the Cookies and Other Technologies section below.
Device Information. We may collect information about the devices you use to access the Site (e.g., computer, tablet, and mobile phone), including your device model, IP address, operating system, unique device identifiers, and mobile network operator information.
Transaction Information. We collect transaction details related to your purchases through the Site.
Information We Receive From Third Parties. We may receive information about you from third parties.
How We Use Your Information
CLEAN and our third party providers use your information, including personally identifiable information, for a variety of business purposes, including:
- Providing and improving the Site;
- processing and fulfilling your Product orders;
- creating and managing your account;
- communicating with you;
- responding to your inquiries and communications;
- customer service and technical support, which may include responding to your requests, resolving issues, and/or troubleshooting problems;
- For marketing purposes, including developing advertisements more relevant to your interests;
- improving and customizing the Site, communications, and advertisements;
- for internal operations such as enhancing our offerings and to conduct research and analysis;
- to assist in loss prevention and anti-fraud measures;
- for automated decision making-purposes;
- to comply with applicable laws, regulations, and legal processes; and/or
- to protect the security and integrity of our business, the Site, the Products we sell, our brand, users, customers, and our third party business partners and service providers.
How We Share Your Information
CLEAN and its third party providers share and disclose your information, including personally identifiable information, to third parties under the following circumstances:
- with third parties that provide a variety of services on our or their behalf, including the development, hosting, maintenance, and support of the Site; processing your Product orders and payments; shipping products to you; data management, storage, and analysis; communications; and marketing;
- to comply with law, a court order, or other legal process, or in connection with a legal investigation;
- to develop advertisements based on your interests;
- as may be necessary to protect the rights and interests of Clean Beauty, its third party business partners and service providers, and our and their respective employees, customers, visitors, users, or any other person or entity;
- in aggregated or other non-personally identifiable form; and/or
- in accordance with your consent.
We do not sell your personally identifiable information to any third party for their own direct marketing purposes.
Cookies and Other Technologies
Please see below for more information regarding the technologies that we may use.
Log File Information. Log file information is automatically reported by your browser or mobile device each time you access the Site. The information collected from log files may include your web request, Internet Protocol (IP) address, browser type, referring / exit pages and URLs, number of clicks, landing pages, and pages viewed.
Online Analytics. We may use third party analytics tools, such as Google Analytics, to help us measure traffic and usage trends for the Site. These tools collect information sent by your browser or mobile device, including the pages you visit and other usage information. For more information regarding how Google collects, uses, and shares your information please visit http://www.google.com/policies/privacy/partners/.
CLEAN provides you with the opportunity to update certain personally identifiable information and to opt-out of having information collected for certain purposes. For example, you may
- update your account information;
- deactivate your account;
- choose whether to receive promotions and offers from us;
- change your preferences for certain communications; and
- request access to your personally identifiable information.
You may exercise your choices by contacting us via the Contact Us information provided below or following the instructions provided in the electronic communications sent to you.
Because we plan our communications in advance, it may take several weeks for your request to become effective. If you continue to receive our communications after expressing an opt-out preference, please let us know so that we can investigate the situation. We will, however, continue to send transaction-based emails if you engage in a transaction, request customer support, or make similar requests.
In some cases, if you choose not to provide us with the requested information, we may not be able to complete your transaction.
Cookies and Other Technologies. You may opt-out of the automatic collection of some information by referring to your web browser’s or mobile device’s options or settings menu. However, doing so may disable many of the portions, features, or functionality of the Site. For example, most web browsers automatically accept cookies, but you have the choice to set your browser to accept or reject cookies. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences or visit http://www.allaboutcookies.org for more information.
Google Analytics. Google provides users choice on how their data is collected by Google Analytics by developing an Opt-out Browser Add-on. By installing this Add-on, no information is being sent to Google.
CLEAN and its third party providers implements reasonable physical, electronic, and administrative safeguards to help protect your personally identifiable information from unauthorized access, use, and disclosure. If you choose a direct payment gateway to complete your purchase, your credit card data is encrypted through the Payment Card Industry Data Security Standard (“PCI-DSS”). All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by the Site and our service providers.
Reviews; User Content
Links and Third Party Websites
California Residents’ Privacy Rights
Residents of the State of California may request a list of all third parties to which we have disclosed certain personal information (as defined by California law) during the preceding year for those third parties’ direct marketing purposes. If you are a California resident and want such a list, please contact us via the Contact Us information provided below. For all requests, you must put the statement “Your California Privacy Rights” in the body of your request, as well as your name, street address, city, state, and zip code. Please note that we will not accept requests via the telephone, and we are not responsible for notices that are not labeled or sent properly, or that do not have complete information. Please allow 30 days for a response.
If you are a registered user of the our Site and reside in California, you can contact us in connection with requests to delete personal information that we have collected from you, including content or information that you have posted on our Site or other Services in connection with your use of the Clean Beauty’s Services. To make such a request, please contact us by sending an e-mail to email@example.com. Please note that CLEAN is not obligated to remove such information or content in the following circumstances: (a) the information is necessary to complete the sales transaction or otherwise meet you reasonable expectations relating to a transaction, (b) the information is necessary to detect or investigate a security breach or related incident, (c) any applicable federal or state law or regulation requires us or a third party to maintain the content or information on our Site or related services; (d) such content or information was stored on or posted on our Site or other related service by a third party other than you, including any content or information posted by you that was stored, republished, or reposted by the third party; (d) we have anonymized such content or information so that you cannot be individually identified; (e) you have not followed the instructions described in this Section for requesting removal; or (f) you have received compensation or other consideration for providing such posted content or information.
Do Not Track Notice
At this time, there is no worldwide uniform or consistent industry standard or definition for responding to, processing, or communicating Do Not Track signals. Thus, like many other websites and online services, the Site are currently unable to respond to Do Not Track Signals. To find out more about “Do Not Track”, you may wish to visit http://www.allaboutdnt.com.
Users Outside the United States
The Site is provided from within the United States and/or Canada, and our Products sold through the Site and shipped from the United States, and are subject to the applicable state and federal laws of the United States. If you use the Site from outside the United States, please be aware that your information will be transmitted to and shared with third parties that may be located in other countries to provide services such as transaction processing and fraud prevention. The data protections and other laws of such countries may not be as comprehensive as those in your country.
We do not knowingly solicit or collect personally identifiable information online from children under the age of 13 without verified parental or guardian consent. Please contact us as provided below in the Contact Us section if you believe we may have collected such information without parental or guardian consent.
“Phishing” is a scam designed to steal your personally identifiable information. If you receive an e-mail that looks like it is from CLEAN asking you for your personally identifiable information, including account information, please notify us as provided below.
Collection of Information
We collect various information on our behalf from and about you, including information you directly provide when you use the Messaging Service. For example, we collect the phone number and email address you provided when signing up for the Messaging Service. When you send messages via the Messaging Service, we will also collect your messaging history and any information included in those messages.
We may also collect information about you using cookies or similar technologies. Cookies are pieces of information that are stored by your browser on the hard drive or memory of your device. Cookies enable personalization of your experience on the Messaging Service (e.g., sending you personalized text messages such as shopping cart reminders).
If you participate in a contest, sweepstakes, research study, or email survey associated with the Messaging Service, we will collect basic contact information and any other information you choose to provide in connection with these activities. We will also collect your contact information if you contact us with questions about the Messaging Service or for customer service.
Use of Information
We use your information to deliver, analyze, maintain and support the Messaging Service. We may also use your information to enhance the Messaging Service features and customize and personalize your experiences on the Messaging Service.
Sharing of Information
We may share, transfer, or disclose your information, if you consent to us doing so, as well as in the following circumstances:
Service Providers.We may share your information with third parties to help us provide the Messaging Service to you.
Legal Requirement and Protection of Attentive and Others.We may disclose your information as we believe such disclosure is necessary or appropriate to: (i) comply with applicable law and legal processes; (ii) respond to requests from public and government authorities, including public and government authorities outside your country of residence; (iii) enforce a contract with us; (iv) protect our rights, privacy, safety, or property, and/or that of our affiliates, you or others; and (v) allow us to pursue available remedies or limit the damages that we may sustain.
From time to time, we may share aggregate or de-identified information about use of the Messaging Service and such aggregated or de-identified information may be shared with any third party, including advertisers, promotional partners, and sponsors.
Protection of Information
We take a variety of physical, technical, administrative, and organizational security measures based on the sensitivity of the information we collect to protect your information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. Unfortunately, no online activity can be guaranteed to be 100% secure. While we strive to protect your information against unauthorized use or disclosure, we cannot ensure or warrant the security of any information you provide. We do not accept liability for unintentional disclosure.
Retention of Information
We retain your information for as long as you participate in the Messaging Service or as needed to comply with applicable legal obligations. We will also retain and use your information as necessary to resolve disputes, protect us and our customers, and enforce our agreements.
Choices and Controls
Consent to receive automated marketing text messages is not a condition of any purchase. You can opt-out of receiving further commercial text messages via the Messaging Service by responding to any of our text messages with any of the following replies: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. For additional opt-out information, please review our Terms.
If you are experiencing any problems with the Messaging Service, please email firstname.lastname@example.org