Due to the COVID-19 pandemic and slight shifts in operations to maintain safety for our employees, partners and customers, our orders may be slightly delayed. We are doing our best to ensure all orders and deliveries are as timely as possible, but appreciate your patience.


CONTACT US

By email: team@cleanbeauty.com

Our Customer Service team is available to respond to any questions, concerns or feedback you may have. They are available to respond to your inquiries Mon-Fri 9am-5pm EST via team@cleanbeauty.com and will do their best to respond within 24-48 hours.


ORDERING

Most orders placed on cleanbeauty.com are processed within 1-2 business days from the time order is placed. Orders placed during the weekend will be processed the following Monday. Orders placed during a holiday will be processed the next business day. Currently, ordering from cleanbeauty.com is only available to customers in the U.S.

Please note: Orders cannot be cancelled after they are placed, so please review all billing and shipping info prior to placing your order. If there is an error, we will do our best to assist, but in most cases you will need to complete the return process in order to receive a refund. 


SHIPPING
During the holiday we can only offer Standard Ground Shipping which has an expected delivery time of 5-7 business days from the time the order is processed. We ship via USPS, UPS Surepost and Fedex Home Delivery. Transit times vary based on delivery location.

Free Standard Ground Shipping is available within the contiguous United States on orders over $50 (excluding discounts/promotions and tax). Free shipping is automatically applied to qualifying orders upon check out.

Orders under $50 will assess a shipping charge of $7.99. Shipping charges apply for each individual address.  

Restricted Hazardous Items: Certain items, including aerosols and alcohol-based products (e.g. perfumes, diffusers, rooms sprays etc.) are restricted from air-transport due to U.S. Department of Transportation regulations and must be shipped by ground shipping only and will potentially take additional time to arrive. For this reason we cannot guarantee any expected delivery date.

International shipping

We regret that Clean Beauty products can only be shipped to the 50 U.S. states at this time.


RETURNS & REPLACEMENTS 
CLEAN BEAUTY COLLECTIVE honors a 30-day money-back satisfaction guarantee. If for any reason you are not completely satisfied with your CLEAN BEAUTY COLLECTIVE order, simply return the unused portion and your cleanbeauty.com receipt within 30 days of purchase and we will reimburse you the price paid for the Product to the account you used for payment.  Shipping fees are not refundable or reimbursable. 

CLEAN BEAUTY COLLECTIVE only accepts returns for Products purchased through this Site. If you purchased a Product from another retailer (whether in-store or online) and would like to return or exchange the item, please contact the retailer directly for their return policy.  We are not responsible for any Products not purchased directly from CLEAN BEAUTY COLLECTIVE through the Site.  Products purchased from any other retailer that are returned to Clean Beauty will be automatically discarded and no refunds or exchanges will be made by CLEAN BEAUTY COLLECTIVE.


HOW TO RETURN
 
With COVID-19, we kindly ask returns be sent to our warehouse at this address: 

PDR
ATTN. RETURNS 
40 SAW MILL POND ROAD
EDISON, NJ 08817 

Please include the printed order confirmation email or write the order # on a sheet of paper and include with the return. Once shipped please email team@cleanbeauty.com with the tracking number. 

In light of COVID-19, returns are processed at the end of each month. Once processed, depending on credit card companies, refunds should be shown 2-3 days after processed.  


FINAL SALE ITEMS
Final Sale: Items marked as "Final Sale" cannot be returned or exchanged. They are also not eligible for any discounts or promo code usage unless otherwise noted.